Support
Amani is provided to staff at partner schools. If you can't access the app, your school administrator is the fastest path to a fix — they manage who is enrolled.
I can't sign in
- Make sure you are using the email address your school registered for you. Personal email addresses are not enrolled.
- If you forgot your password, ask your school administrator to reset it from the admin dashboard.
- If you see "This account doesn't belong to ...", you are signing in to the wrong school's URL. Use the URL your administrator gave you.
I'm not getting notifications
- Confirm notifications are enabled for Amani in your device settings (iOS: Settings → Notifications → Amani; Android: Settings → Apps → Amani → Notifications).
- Sign out and sign back in once. The app re-registers your push token on sign-in.
- On iOS, Focus Mode and Do Not Disturb can suppress notifications. Add Amani to your allowed-app list if you rely on it during quiet hours.
I want to delete my account
Email support@amaniuae.net from your registered school email. Account deletion is carried out by your school administrator from the Users page; we will confirm the request with them. Incident records you took part in are kept by your school under the name "Removed user", in line with its retention settings.
I'm a school administrator
- The web admin dashboard is at the URL your account was provisioned with — typically
<your-school>.amaniuae.net. - New staff are added from the Users page in the dashboard.
- For platform-level questions (billing, new schools, custom rollouts) email support@amaniuae.net.
I'm looking at a public TV display
The /tv URL on a school's subdomain is a kiosk meant to live on a lobby TV. It updates automatically when an incident is triggered or resolved. No interaction is required; if it stops updating, refresh the browser.
Contact
General support: support@amaniuae.net
Security reports: security@amaniuae.net
Amani is not a replacement for emergency services. In a real emergency, always call your local emergency number first.